We have significant experience in asset management, maintenance and construction of overhead and underground electricity distribution networks. This enables us to consistently add-value, assisting our customers to effectively manage the safety and reliability of their networks while maintaining the balance between operational, maintenance and capital requirements.
Safety is paramount across all our operations and safety awareness is embedded in our culture. Electrix is committed to providing a safe work environment for all employees and stakeholders and our highly developed, fully accredited safety management systems are integral to all our business activities.
One of the things that consistently sets Electrix apart is our ability to work within the processes of our customers and tailor the working environment to best suit their needs. The Electrix team has extensive experience using a variety of customer management systems and workflow programmes to capture customer fault details, log customers requests and map cable and strategic cable location services.
We are well versed in the range of graphical information systems used to determine where assets are located and how they connect to each other. The accuracy of the information on the location of assets is paramount to the safety of the public and employees.
Electrix has invested in rigorous quality assurance programmes that are documented and strictly adhered to by all employees to enable us to provide the best possible service to our customers. We have a strong culture of customer service with regular surveys being completed with customers both during and on completion of contracts. Key learning is channeled back into the business as part of a continuous improvement process. Our skilled workforce is a key asset of the business and we invest in it heavily, making an ongoing commitment to training, investing in the education and skills development of our people throughout the course of their employment. Constant reviews ensure technical competencies are maintained as well as customer service skills, to ensure that as a public face our team best represents our customers’ brands.
Electrix places an emphasis on understanding the business and requirements of each customer and building long-term relationships based on technical skill, experience, responsiveness, and integration. Customers are supported by an experienced and focused team with comprehensive safety and support systems and quality assurance processes. Flexible contracts and pricing methods are structured to provide the best outcome for customers.
Through our parent company, we have access to the additional expertise and services of Omexom. Omexom is VINCI Energies’ brand specialising in electrical power generation, transmission, transformation and distribution.
Omexom offers an entire range of engineering, construction, and maintenance services to producers, operators and owners of networks, and manufacturers. Access to a significant base of global knowledge and expertise adds to the already strong capability of Electrix in this sector.